The console is a section within all browsers that logs information associated with the web page. During troubleshooting, our support team might ask you to locate this section and share a screenshot of it—the gathered information will help our developers understand and address your issue.

Here are the necessary steps to access the console according to the browser you are using:

Chrome

You can access it from the Chrome menu on the browser window: select the option More Tools →Developer Tools and locate the Console tab.

Also, you can use the keyboard shortcut Cmd+Shift+J (on Windows) or Cmd+Option+J (on Mac).

Safari

First, open the Safari menu in the Mac menu bar, then select Preferences.

In the Advanced tab, make sure the option ’Show Develop menu in menu bar’ is checked. After that, locate the Develop menu in the menu bar and select the option "Show JavaScript Console".

Once the Develop menu has been enabled, you can use the keyboard shortcut Option+Cmd+C.

Edge

Press the F12 key to access the Developer Tools. Once there, navigate to the Console tab.

Firefox

From the Firefox menu on the browser window: select Web Developer →Web Console. Alternatively, use the keyboard shortcut Ctrl+Shift+K (on Windows) or Cmd+Option+K (on Mac).